Box Office: 01665 510 785

Ticket Policy


The overriding principle of this policy is to keep ticket prices as low as possible and thereby make our shows and events as attractive and affordable as possible to the residents and visitors to Alnwick District.

We aim to do this by negotiating the best possible deals with professional touring companies in order to keep our costs as low as possible whilst providing our patrons with a wide and vaired programme to enrich their artistic and cultural experience and provide value for money entertainment.



• If tickets purchased online or by telephone are to be posted, a fee per transaction of £1 will apply. We advise any tickets purchased one week or less before a performance should be collected from the Box Office instead.

• Tickets once sold are not eligible for refunds or exchange. When a performance is sold out, we may at the managers discretion assist clients by attempting to sell returned tickets on their behalf.

• As a general principle we do not reserve seats. All seats must be paid for at the time of booking The only exception to this is group bookings (see below) when a date and method of payment is agreed at the time of reservation.

• Group Booking reservations for live events may be taken at the management’s discretion for 10 or more tickets, where there is a single group booker, and must be paid in full by four calendar weeks before the event date. We do not offer a group booking rate for cinema events.

• We reserve the right to make necessary changes to events without prior notice.

• We reserve the right to offer promotional discounts on tickets. Once a ticket is purchased no discount will be made retrospectively.

• Late arrivals will be admitted when there is a suitable break in the performance and subject to availability of suitable seating.

• We reserve the right to refuse admission.

• Mobile phones and other electronic devices must be switched off during all events. Anyone in violation of this policy may be asked to leave and no refund will be offered.


An out-of-hours information service is available on the box office telephone number- 01665 510785     


No refunds are given. Patrons are requested to be in their seats five minutes before the performance is due to start. Late arrivals will only be admitted at the discretion of the house manager and are not guaranteed their seats.

Please note that children under the age of twelve must be accompanied by a responsible adult when attending film screenings or performances within The Playhouse.